Thank you for choosing Lin Sister. You are Lin Sister's valued customer.
We are trying our best to help you and satisfy your need.
We use UPS to ship your order and usually choose UPS Ground unless the expedite service has been required. UPS Ground shipment can be traced after the fifth business day.If you require your shipment to be delivered on schedule, please choose the next day, or second day delivery accordingly. Please allow us to have enough time to process your order (usually it takes about one business day).
Please check the package thoroughly before you make a claim of shortage and always refuse the damaged package. All claims must be made within two days of receipt of package. No deductions from the invoice and no return without approval of our company staff.
The prescription (mixed) herbs are not returnable.The pattern formula must be returned in un-open and good condition (the seal is entact) and a 20% restocking fee will be charged.All return items must be prearranged by authorization.No return will be accepted after 30 days of the invoice date.
We advice you to use the herbal supplement after consulting with you acupunturelist or herbalist to avoid the returning the purchase because the herbal supplement is unlikely to be reused.
By Phone:7 days a week, 10 am to 6pm at Lin Sister herbs 212- 962-0447
By Fax:(recommended) Fax us anytime at (212) 587-8826,please call to confirm your fax.
by web site:(strongly recommended)
There will be no handling fee when you order online.
PAYMENT OPTIONS: We accept the following credit cards: VISA, MasterCard and American Express. On-line orders can be paid by credit card only. Orders sent by via mail can be paid by credit card, check or money order.
SALES TAX 8.25% will be added to all orders shipped within New York State. Any mail order, paid by check or money order and shipped to a New York State address, must include sales tax.
DOMESTIC SHIPPING Shipping choices for online orders shipped within the United States:
Domestic US Shipping Rates:
UPS Standard Ground shipping & handling starts at $ 12.00. It takes about 3-7 business days to deliver via UPS.
We don't ship overseas,because of the conflict may raise due to the foreign custom may reject or heavy tax on the herbal spplemant.Special shippment could be make if you make no claim and no return under all circumstances.